Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

At the Geneva motor show, Mazda unveiled a new compact crossover called the CX-30, further expanding its global SUV lineup. The new model slots between the CX-3 and CX-5, and while you might not think ...

By Ken Ewell, Chief Customer Officer, Momentive For most organizations, CX is a strategic asset, and yet so many Chief Customer Officers like myself struggle to understand where they stand today and ...

Previewed by the MINAGI concept at the 2011 Geneva Motor Show, the CX-5 is Mazda’s first series-production model to receive the Kodo design language and Skyactiv technologies. In production since 2012 ...

In today’s competitive legal market, having a robust Client Experience (“CX”) program can be an important tool in the client retention and business development toolbox. The hybrid workplace may have ...

CEO at Alchemer. I have a passion for creating customer-centric cultures, which began as a founding member of Accenture’s CRM Practice. Businesses succeed or fail based on their ability to engage and ...