Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

The digital age has shown us that anybody can put up any service as a startup. With the diverse industries and entities available in the market, growth to convert one's investments into profit became ...