Retailers incur significant opportunity costs when the analysis focuses only on known customers. This isn’t a critique of ...

Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

If 2023-2025 were the years AI entered the conversation, then 2026 will be the year retailers learn how to operationalize it.

For years, companies have been moving their most valuable customer data into countless different systems used by marketing, ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups. The Customer Data Platform (CDP) industry is gaining fresh momentum in 2025 — ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

Tens of millions of AT&T customers have just over a week to claim their share of a $177 million settlement stemming from two massive data breaches the telecom giant disclosed last year. The deadline ...

Hardware wallet giant Ledger is grappling with a data exposure incident, this time linked to its third-party payment ...

A data breach affecting Coinbase, the world’s largest cryptocurrency exchange, has left some customers’ data vulnerable. The U.S. Department of Justice reportedly launched a probe into the attack.