RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

Did you know dealers have the most success reaching customers on cold calls at 8:00 AM? Leveraging proper outbound phone handling tactics allows your dealership to get ahead of the competition by ...

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VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...