In a recent webinar, Kate Leggett from Forrester discussed what it takes to support your contact center agents with the right knowledge management. Customer expectations are changing. Today’s ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

Microsoft has announced the launch of 10 autonomous AI agents during its annual Ignite conference, signaling a significant advancement in enterprise technology. These agents, embedded within the ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...