ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Patients complain about their doctors for all sorts of reasons. Sometimes it’s smaller stuff like bedside manner, wait times, how rushed the visit felt. Other times, the concerns go much deeper: ...

AdventHealth in Hendersonville, N.C., received a citation after a behavioral health patient was not allowed to speak to a patient advocate, Citizen Times reported Aug. 9. In a May 12 statement of ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...

Current and potential patients are taking to the internet to share opinions and make decisions about healthcare providers. Good reviews can convert prospective healthcare consumers into patients, ...

A USC doctor was allowed to see student patient despite complaints about him. A gynecologist at the University of Southern California was allowed to continue seeing student patients for years after ...

As quickly as healthcare began to focus on patient experience, the law of unintended consequences kicked in. While well received as a tool to help improve care, this situation unintentionally gave ...

Demonstrators staged a "die-in" outside of UPMC's downtown headquarters earlier this month to protest the health system's cuts to gender-affirming care for trans patients. A group of transgender ...