Shares of Teleperformance plunged 23% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a "volatile economic environment." Investors ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

CX giant Teleperformance launched yet another contact center in Jamaica, bringing 800 job opportunities to the island. The facility —located in parish of Westmoreland, on the western coast of the ...

Teleperformance has acquired Kentucky-based business process outsourcing company Senture from investment firm Kingswood Capital Management for approximately $400 million. Eighty percent of sales at ...

When many companies are considering outsourcing -- particularly offshoring -- customer service and contact center operations overseas, many believe that cost reduction is top-of-mind for these ...

A new statistical surveying study titled Contact and Call Centre Outsourcing Market investigates a few critical features identified with Contact and Call Centre Outsourcing Market covering industry ...