Mechanical contractors tap into a number of different communication channels both with customers and with internal teams. Call centers are still widely used to field customer appointment requests.

Closinglock has introduced a two-way text messaging tool for the title insurance industry, allowing closing professionals to send and receive SMS messages with clients and partners from within the ...

Granicus, a major provider of communications and engagement tools to government, announced several new tech enhancements at its Digital Engagement Virtual Summit conference this week — including a key ...

NASHVILLE--(BUSINESS WIRE)--Fortress Technology Solutions, Inc., a centralized property management operating solution, launched a new solution: 2-Way Texting. This will transform how property managers ...

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the FinServ leader in customer engagement software, today launched Engage SMS, a purpose-built text messaging tool that enables lenders to create compliant, ...

Epic Systems has integrated two-way patient texting, which allows hospitals and health systems using its software to offer patients mobile messaging that can send them alerts about appointments, ...

New enhancement brings natural, on-brand voice conversations to the same AI agent customers already text and chat with—grounded in 19 years of SPLICE expertise and hundreds of millions of 1:1 ...