BLR announced that TrainingToday, its workforce training platform, has been awarded in the Best Advance in Learning ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

Lynn Hobbs, a project manager and master electrician for Austin Industrial, often hears of the problems employers face when trying to find the right people who possess skills in the craft trades. This ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Governor Terry McAuliffe announced Friday the launch of five work readiness online courses that will be free for the public. The courses are based on five of 21 readiness courses identified by ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...