Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

LAS VEGAS, March 26, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. With the ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Customer service software company Zendesk Inc. (ZEN) has been making efforts to expand its operations. However, investor skepticism over its $4 billion stock deal to takeover Momentive Global—and an ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...