Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

Last week, we highlighted an Avaya announcement about the company’s new IP Telephony system called Avaya Distributed Office, designed to meet the challenges of smaller offices that are part of a ...

Today, we highlight two VoIP-related product announcements and point our readers to a free report on unified communications. The first announcement comes from ShoreTel, which last week released ...

Three years ago I came to realize that we had a serious need in free software. Although free software had expanded to fill almost every other void in the enterprise infrastructure, we had not ...

Fremont, Calif. – Bustronic Corp.'s two-slot CompactPCI backplane with H.110 for computer telephony conforms to PICMG specifications. The 7U backplane accommodates 1U low-profile telephony system ...