If you have been in the business world for more than 30 days, you probably realize that having high quality products at competitive prices is no longer a differentiator. It's become the price of entry ...

The events of the past year, and in particular the pandemic, forced supply chains to rapidly change and shined a new spotlight on supply chains. Looking ahead, supply chain leaders have an opportunity ...

For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading provider of cloud contact center solutions for ServiceNow, today announced the adoption of its natively integrated voice platform by a major U.S.

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...