What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

Verndale is building a full-service digital experience shop through acquisitions, with Amp's Product Experience Division the ...

Acquisition will accelerate PAR’s roadmap for consumer data, loyalty, and media innovation NEW HARTFORD, N.Y.--(BUSINESS WIRE)--PAR Technology Corporation (NYSE: PAR), a leading global foodservice ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Loyalty isn’t built in dashboards or rewards programs. It’s formed in brief, human moments that make customers feel seen.

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create an entity with more than $100 million in annual revenue and over 4,000 ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Chaos is the real slowdown. The “Department of No” isn’t the villain — disconnected, manual work is what kills speed and ...

Liveops says enterprises want AI modernization without the risk—and LiveNexus is its answer. The company on Jan. 21 launched LiveNexus, an AI and human orchestration platform designed to help ...