Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

CONCENTRIX Philippines said it is expanding its artificial intelligence (AI)-driven services through the launch of an ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

I think it's an important time to be in this government technology business because we're able to shape what happens next," said John Boerstler.

Their suite of tools, from the open-source Ox CLI to the hardware-enabled Ox Dot, is designed to solve the immediate problem ...