Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

The shutdown of Spirit Airlines has impacts at BWI-Marshall Airport and across the country. Here's how.

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

Sinch reports that 41% of consumers still prefer talking to a human for support, highlighting a widening gap as businesses ...

As Oracle rolls out a slew of agentic AI tools and applications, a senior company executive explains how enterprise workflows ...

Prosecutors say Cole Tomas Allen planned his attack for weeks and tracked Trump’s movements online. Defense lawyers are ...

The company’s latest expansion beyond rides signals bigger ‘everything app’ ambitions while raising fresh questions about ...

While Spirit’s closure is affecting PHL, its loss may be more sharply felt in Atlantic City International Airport, where it ...

Read the full transcript of Norah O'Donnell's April 26, 2026, interview with President Trump here.

In this insightful conversation, Unisys Chief Commercial Officer Joel Raper explores how traditional knowledge management is ...

As if the lack of sleep wasn’t enough, new parents looking to buy a home or renew their mortgage should brace for more paperwork and potential hurdles. That’s because taking parental leave – 18 months ...