While AI agents have moved from experimental tools to customer-facing workers in a matter of months, the next challenge is ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. The interactive voice response (IVR) landscape is moving ...

Google upgrades Gemini for Home with continued conversations, enabling hands-free follow-ups without "Hey Google" for more ...

BC Conservative leadership candidates Peter Milobar, Iain Black, Yuri Fulmer, Caroline Elliott and Kerry-Lynne Findlay are ...

The Interactive Voice Response (IVR) poll commissioned by Postmedia says Smith has the support of 42 per cent of respondents, while Nenshi has the backing of 33 per cent. Longtime councillor Andre ...

It comes just days after Christine Fréchette was chosen to succeed François Legault.

This article is authored by Maaz Ansari, co-founder and CRO, Oriserve.

Amazon says the AI hosts can take a question, deliver an answer in real time, and then pick back up where they left off, ...

Vancouver’s largest operator of parking lots is EasyPark, which is majority-owned by the city. Despite the fact the city owns ...

Voice-activated, conversational artificial intelligence (AI) agents must provide clear explanations for their suggestions, or older adults aren't ...

EaseLearn AI launches its Immersive Classroom on April 17, bringing real-time adaptive tutoring in all major Indian languages to 300 million underserved students -- backed by AWS, Google, Anthropic, ...

The Trump administration is moving to federally reschedule marijuana because cannabis reform is “overwhelmingly popular” with voters and because doing so will help people who need access to the drug ...