In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

The post Her Coworker Wasn’t Scoring Her Work Correctly, So She Found The Perfect Way To Get Back At Her first on ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

From Milwaukee to Maui, AmericaFest attendees told Fox News Digital they back DHS’ "mass deportation" push and said they would welcome ICE operations in their own hometowns. Mother and daughter Karen ...

The suit filed by 12 fired FBI agents against their former agency for illegal termination is bringing constitutional rights to the fore and could have ramifications across the federal government. It ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.

There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

Mike Brown revealed last week that Mitchell Robinson’s agent is part of the group dictating the load management program, which is aimed at preserving the center’s long-term health but was also ...

Eric Jing is on a mission to shift people from just talking with chatbots to using AI as an everyday companion to get work done, all from one platform. That platform is Genspark Super Agent from ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

Federal agents in Chicago have released preschool teacher Diana Santillana Galeano, a mother of two from Colombia whose arrest by ICE drew international outrage. Her arrest, in front of parents and ...

One day a couple months ago, in the middle of lunch, I glanced at my phone and was puzzled to see my colleague Ash Roy calling. In and of itself it might not have seemed strange to get a call from Ash ...