Continuing the trend of new state-by-state artificial intelligence (“AI”) regulations, Oregon and Washington both enacted laws regulating AI ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

The Ibadan Electricity Distribution Company Plc (IBEDC) has apologised for significant inconvenience caused by the ongoing power supply challenges affecting customers across its franchise. The company ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

On its 60th anniversary, the World’s Leading B2B Travel Trade Show gathered nearly 97,000 attendees from numerous source and destination markets. Despite the tense situation in the Middle East, which ...

Abstract: Reinforcement learning provides a dynamic framework where systems can learn and enhance dialogue strategies with feedback and user experience. The problem stated in this paper is the ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...