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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...

BUFFALO, N.Y. — A Buffalo-based health care group is asking the New York State Department of Health to hold off on approving the affiliation between Independent Health and MVP Health, which was ...

AI-generated summary reviewed by our newsroom. Read our AI Policy. Contract talks collapse; thousands of Cigna members lose UNC Health in-network access Negotiations stalled after UNC sought roughly ...

Riley Moser is a digital producer who covers breaking news and feature stories for CBS Minnesota. Riley started her career at CBS Minnesota in June 2022 and earned an honorable mention for sports ...

Jefferson Health announced Monday it's moving to terminate Lehigh Valley Health Network's contract with UnitedHealthcare, claiming the country's largest insurer has been paying less than its ...

The parent company of the Lehigh Valley Health Network plans to lay off hundreds of its workers, its CEO confirmed. Roughly 600 to 700 cuts, about 1% of Jefferson Health’s workforce, were recently ...

September 23, 2025 Add as a preferred source on Google Add as a preferred source on Google We may earn a commission from links on this page. Did you know you can customize Google to filter out garbage ...

On Christmas Day 2023, a man called the suicide prevention hotline claiming he had shot his girlfriend and threatening to kill himself. Police barreled toward the address but turned around before they ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...