Local tech leaders from MYOB, Guzman y Gomez, and Aware Super reveal how AI is reshaping customer experience, streamlining ...

Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

Lowe's has plenty of long-time fans, but as is often the case, its critics are a lot more vocal. Here's what they say.

The Minister for Energy and Green Transition, John Jinapor, has cautioned that underperformance and poor customer service within district offices of the Electricity Company of Ghana (ECG) could ...

Thank you for calling Jeff Edelstein’s column about customer service. Our menu options have recently changed. Para español, oprima el dos. For English, press 1. [You press 1] Please listen carefully ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement English proficiency requirements for call takers. The FCC voted to launch a ...

The Better Business Bureau is seeing a sharp rise in the number of real estate complaints here in Hawai’i, at 111 percent in the past 12 months. A lack of communication seems to be a point of poor ...

Guest columnist Hal Becker is a nationally known speaker on sales and customer service. He is the author of numerous business books, including two national bestsellers: “Can I Have 5 Minutes Of Your ...

The UK Financial Conduct Authority (FCA) has published a new webpage setting out examples of good and poor practice for using labels under the sustainability disclosure requirements (SDR) regime.

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...