APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges.

Nov 5, 2025 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges.

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational …

Get an introduction to APQC’s Process Classification Framework® and learn how it creates a common language so your organization can improve process management.

APQC training and certification courses are an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and …

That’s where we come in. APQC’s advisory services are designed to help you build internal capabilities, improve performance, and sustain results—long after the engagement ends.

Mar 31, 2025 · APQC’s Certified Process Manager (in-person) and Certified Framework Professional (virtual) courses are intensive, 3-day programs that equip professionals with …

APQC’s Process Basics Learning Path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work …